Legal
Refund & Cancellation Policy
This page is provided for general information and does not constitute legal advice.
This policy explains when a campaign order can be cancelled or refunded.
1. Before fulfillment begins
You may cancel an order for a full refund if fulfillment has not yet started. Once an order moves into processing, the cancellation window closes and the section below applies instead.
2. After fulfillment begins
Once delivery has started, we are generally unable to offer a full refund, since fulfillment resources have already been committed to your order. Where an order is partially delivered, we will review whether a partial refund or credit is appropriate — see Partial fulfillment below.
3. Failed or unfulfillable campaigns
If an order cannot be fulfilled at all — for example, because the destination link is invalid, private, removed, or the fulfillment route is unavailable — it will be refunded or credited back to your account in full.
4. Verified payment failures
If a payment is confirmed to have failed, been duplicated, or been charged in error, we will refund the affected amount once the failure is verified with our payment provider.
5. Partial fulfillment
Where a service was only partially delivered against the target quantity or campaign budget you ordered, we will review the order and, where appropriate, issue a partial refund or account credit reflecting the undelivered portion.
6. How to request a refund or cancellation
- •Open the order from your Dashboard.
- •Contact support@mail.streamer-finder.com with your order ID and the reason for the request.
- •We will review the order status and respond with the outcome.
